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Cuppa Yo Frozen Yogurt Banner
  • Do you have a rewards program?
    Yes
  • I'm not seeing my points on my account. Where do I find them?
    Points balances can checked in store.
  • Do rewards expire?
    No
  • The register was down at the store, do I still get my rewards and how?
    Yes, just send us a note via the contact form.
  • Do you offer fundraisers for schools?
    yes
  • Can I use multiple discounts at the same time?
    In general, no. There may be circumstances where special cases are allowed.
  • Do you do birthday parties?
    Please visit your closest location page to find more details.
  • Where can I find your nutritional information?
    Please visit our Flavors page. You will find a variety of froyo categories. Click on the category of your choice, then click the "Ingredients" button. This will lead you to the nutritional information for each particular flavor. If you have any questions, please ask any store member for more information.
  • I am vegetarian/vegan. Can I eat at your store?
    All our sorbet options are dairy-free, meaning they contain no milk or milk derived ingredients or egg-based products. We also have 100% vegan, plant-based flavors that rotate regularly including almond milk, oat milk and coconut milk. Contact your local Cuppa Yo to find out what flavors they are mixing.
  • What sweeteners are in your "no sugar added" flavors?
    We offer a few specific options that can be considered "no sugar added." Of these options, they contain one or more of the following sweeteners: sorbitol, acesulfame potassium, aspartame, and/or sucralose. Please ask for more nutritional information at your local store.
  • Do your products contain eggs?
    A few of our frozen yogurt products do contain egg. Some of our frozen yogurt flavors are made in a facility that processes eggs, and therefore it is possible that our products can contain trace amounts of egg. However, we have seen the sanitization practices at this facility and feel very confident that we are protecting all customers from food allergies. Click on the Flavors tab, then find your flavor category. Click the ingredients button and see all of the products with allergens and ingredients listed. If you have any questions, please ask any store member for more information.
  • Do your products contain gluten?
    A few of our frozen yogurt products do contain glute. Some of our frozen yogurt flavors are made in a facility that processes gluten, and therefore it is possible that our products can contain trace amounts of gluten. However, we have seen the sanitization practices at this facility and feel very confident that we are protecting all customers from food allergies. Click on the Flavors tab, then find your flavor category. Click the ingredients button and see all of the products with allergens and ingredients listed. If you have any questions, please ask any store member for more information.
  • Do your products contain corn?
    There is at least one corn product present in most of our flavors as our primary sweetener, corn syrup. Additionally, our stabilizing system contains dextrose and maltodextrin, which are derived from corn starch. If you have any questions, please ask any store member for more information.
  • Do your products contain peanuts or tree nuts?
    A few of our frozen yogurt products do contain nuts. Some of our frozen yogurt flavors are made in a facility that processes nuts, and therefore it is possible that our products can contain trace amounts of nuts. However, we have seen the sanitization practices at this facility and feel very confident that we are protecting all customers from food allergies. Click on the Flavors tab, then find your flavor category. Click the ingredients button and see all of the products with allergens and ingredients listed. If you have any questions, please ask any store member for more information.
  • What is the serving size of your product?
    The serving size we list on all of our labels is 2/3 cup to help make them easier to understand. This is 5.5 oz.
  • What would I do as a Cuppa Yo crew member?
    Each day, you’ll strive to provide the highest-quality customer service in a professional manner by always greeting customers as they walk in the door and help answering any of their questions. You will also maintain a clean eating area as well as keeping the toppings bar well stocked and the yogurt machines filled at all times.
  • What are the job qualifications?
    You must be at least 16 years old, have a personality for customer service, and be a motivated self-starter that knows how to hustle and stay busy.
  • What is the pay?
    Pay will vary depending on your location as every state has different specifics. Submit the application to learn more.
  • Is it full-time or part-time
    We typically hire for part-time positions which allow for quite a bit of flexibility with the hours you may be available. We do also hire full-time as management positions too, so if that is what you are looking for, please do not hesitate to complete the application.
  • Is the job physically demanding?
    Team members must be able to stand, walk, bend & lift heavy items from time-to-time, with a smile!
  • Could Cuppa Yo be a career for me?
    Absolutely! Whether you want to climb the leadership ladder at your location or eventually join the corporate team, opportunities will expand as Cuppa Yo does.
  • Will I get to eat frozen yogurt?
    Yes, DEFINITELY! In order to sell frozen yogurt, you have to BELIEVE in the exceptional flavors that we offer.
  • How do I apply?
    Please visit your nearest Locations page from the top menu. The store page will have the application to download and the address or email to send it to.
  • Is Cuppa Yo looking to franchise in the US?
    We are excited to franchise anywhere domestically. Please reach out to us and we can chat!
  • What is the projected growth for the frozen yogurt industry?
    "The global frozen yogurt market is projected to grow from $1.69 billion in 2021 to $2.14 billion in 2028 at a CAGR of 3.5% in forecast period, 2021-2028." Fortune Business Insights "Expanded purchaser inclination or non-dairy, low-calorie, high-protein and more beneficial sweets is the essential factor driving the market. The rising prominence of low-fat frozen yogurt and the presentation of sound item variations with an assortment of flavors is probably going to give various choices to buyers who are searching for a sound option for frozen pastries." Market Data Research
  • What are your franchise fees?
    Leasehold Improvements: $105k - $240k Machines and Furniture/Fixtures: $56k - $220k Opening Inventory: $3.5k - $8k Grand Opening: $10k Initial Franchise Fee: $30k POS System: $3k - $5k Signage: $7k - $15k Total Costs: $239,500 - $607,000 *This is for a traditional new store buildout and costs will vary for other options. Please contact us for full details.
  • What kind of support do you offer Cuppa Yo franchisees?
    All kinds
  • Will you help me find real estate for my franchise?
    Yes
  • What are your franchise royalty and marketing fees?
    During each 12-month time period, royalties are 6% of adjusted gross sales up to $450k. After this threshold is reached, royalties drop to 4% for the remainder of each 12-month time period.
  • What is the term of the franchise requirement?
    5 years

Click on the category below for all the answers to your questions. If you don't see your question here, email us. We're happy to help!

General Questions?

Ask away! Book an event, purchase a gift card or share a fundraiser. We're here for you.

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Franchise Opportunities

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